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PRIVACY  POLICY

This Privacy Policy ("Policy") is issued by Hong Kong Professional Airline Pilots Association Limited ("HKPAPA", "we", "our", or "us") and governs the collection, use, storage, and handling of personal data in accordance with applicable data protection laws.

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1. Scope of Policy

This Policy applies to all personal data collected, processed, and stored by HKPAPA through its website and related services.

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2. Data Collection

2.1 Personal Data Provided by Users:

We may collect the following personal data directly from you:

  • Full name, email address, phone number, and mailing address;

  • Payment details, including credit card information;

  • Login credentials (email address and password);

  • Communications, comments, feedback, and other information you voluntarily provide.

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2.2 Automatically Collected Data:

We may collect the following data automatically:

  • Internet Protocol (IP) address;

  • Browser type, device type, and operating system;

  • Website usage data, including page visits, interaction methods, and session duration;

  • Aggregated statistical data.

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2.3 Other Data:

Additional information collected may include:

  • Transaction details and purchase history;

  • Responses to surveys and feedback forms.

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3. Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Consent explicitly provided by you;

  • Performance of a contract to which you are a party;

  • Compliance with legal obligations;

  • Legitimate interests pursued by HKPAPA, such as service improvements and fraud prevention.

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4. Purpose of Data Collection

The personal data we collect is used for the following purposes:

  • To provide, operate, and improve our services;

  • To respond to inquiries and provide customer support;

  • To process payments and transactions;

  • To send notifications, updates, and promotional materials;

  • To generate statistical data for service optimization;

  • To comply with applicable legal and regulatory requirements.

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5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy or to comply with applicable legal obligations. Specific retention periods are determined based on the type of data and its intended use.

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6. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the data promptly.

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7. Use of Cookies and Tracking Technologies

7.1 Purpose of Cookies:

Cookies and similar technologies are used to enhance user experience and analyze website traffic.

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7.2 Management of Cookies:

Users may control cookie preferences through browser settings. For more information, refer to our Cookies Policy.

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8. Data Storage and Security

8.1 Hosting Services:

Personal data is stored on secure servers managed by Wix.com, which adheres to industry-standard security protocols.

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8.2 Payment Security:

All payment processing complies with PCI-DSS standards to ensure secure handling of credit card information.

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8.3 Third-Party Sharing:

Data may be shared with the following entities:

  • Service providers supporting our operations (e.g., payment processors, hosting services);

  • Regulatory authorities or legal bodies as required by law.

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9. Cross-Border Data Transfers

Where personal data is transferred outside the jurisdiction in which it was collected, we ensure compliance with applicable data protection laws through standard contractual clauses or other lawful mechanisms.

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10. Communication with Users

We may contact you through email, phone, text message, or postal mail for:

  • Account updates or notifications;

  • Resolution of disputes or troubleshooting;

  • Surveys and promotional communications;

  • Service-related communications.

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11. Rights of Data Subjects

You have the following rights concerning your personal data:

  • To access and request copies of your data;

  • To request correction or updates;

  • To request deletion, subject to legal limitations;

  • To restrict or object to processing;

  • To request data portability.

Requests to exercise these rights should be directed to info@hkpapa.com.

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12. Withdrawal of Consent

To withdraw your consent for data processing, contact us at:

Email: info@hkpapa.com

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13. Data Breach Notification

In the event of a data breach, we will notify affected individuals and regulatory authorities as required by applicable laws.

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14. Policy Updates

HKPAPA reserves the right to update this Policy at its discretion. Changes will take effect immediately upon posting on our website. Material changes will be communicated via email or website notifications.

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15. Complaints

If you have concerns about our data practices, you may lodge a complaint with:

  • Hong Kong Office of the Privacy Commissioner for Personal Data (PCPD) or the relevant supervisory authority in your jurisdiction.

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16. Contact Information

For inquiries, please contact:

Email: info@hkpapa.com
Mailing Address: 86 Floor, International Commerce Centre, 1 Austin Road W, West Kowloon, Hong Kong SAR.

By using our services, you acknowledge and agree to this Policy.

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